Effective May 10, 2022
The Hanol MENA and its affiliates and subsidiaries (collectively, “The Hanol MENA”, “we”, “us” or “our”) respects your concerns about privacy and values the relationship we have with you. This Global Privacy Policy (“Policy”) describes the types of personal information (“information”) we collect about our customers, including in-store and online, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.
PLEASE REVIEW THIS POLICY CAREFULLY. When you submit information to or through the Website (as defined below), you agree to the collection and processing of your information as described in this Policy. By using the Website, you accept the terms of this Policy and our Terms of Use (which can be found at https://www.thehanol.me/terms), and agree to our collection, use, disclosure and retention of your information as described in this Policy.
In order to exercise any of your rights described herein, you can contact us using the details at Section 16 (“How to Contact Us”) below.
How We Collect Your Information
Information You Provide
Information We Collect by Automated Means
How We Use the Information
Technologies We Use
How We Use the Information Collected by Automated Means
Do Not Track
Information We Share
Your Rights and Choices
Children’s Privacy
Storage of Information / Data Transfers
Information Security and Data Retention
User Submitted Content
Third Party Websites
Updates to Our Privacy Policy
How to Contact Us
We may obtain information about you from various sources. We may collect information when you purchase goods or services from us, provide it to us at one of our stores, on our website located at www.thehanol.me (the “Website”), via our social media pages, at one of our events or if you contact us by telephone, e-mail or live chat.
Our products are available for sale online, in our or our reseller’s retail stores and many department stores. Unless otherwise indicated at the time that you provide your information, any information collected in our reseller’s retail stores or department stores is not provided to us. This Policy does not address any data collection by any of our retail partners. When you visit our Website or our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.
The kinds of personal information we may collect are set out in Sections 2 and 3 of this Policy.
In relation your information collected for the purpose of purchasing our products in the UAE or the MENA region, the controller is The Hanol MENA.
You may choose to provide information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our Website or in our stores or via our social media pages. The types of information you may provide to us include:
Contact information (such as name, postal address, email address, mobile or other phone number)
Age and date of birth
Gender
Payment information (such as your delivery address and billing address)
Purchase history
Account information (e.g. user ID)
Product preferences and feedback
Location information
Information in relation to product complaints (includes reaction to skin, your ethnic origin and allergies)
Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)
Device information provided to us through the type of device you use when you visit our Website and social media pages which may also include your unique device identifier, IP address, type of device or mobile operating system
Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information made publicly available by you on the social media network)
When you visit our Website, view or click on our online advertisements (including our advertisements on third party websites), or visit our social media pages, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you visit our Website, we may collect your IP address, your unique device identifier (or other device identifier) and/or geolocation data. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.
We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and its privacy practices here: https://stripe.com/privacy-center/legal.
We may use the information provided to:
Send you promotional materials or other communications, in accordance with your communication preferences
Provide products and services to you
Process your payment and/or gift card transactions
Create and manage your online account, including access to your online and in-store purchase history
Assist with product selection
Respond to your inquiries
Tailor ads displayed to you on our Website and elsewhere to your interests and history with us
Communicate with you about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers
Operate and communicate with you about our social networking applications
Operate, evaluate and improve our business (including developing new products and services)
Improve our current products and services; manage our communications; analyze our products; perform data analytics; and perform accounting, auditing and other internal functions
Protect our systems and infrastructure from security risks
Comply with applicable legal requirements, relevant industry standards and our policies
As otherwise required, authorized or permitted by applicable laws.
If we use your information in ways not mentioned here, we will let you know in advance.
Cookies, Web Server Logs and Web Beacons
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our Website. For details on these types of cookies and information on how to opt-out, click here.
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our Website and the IP address of the device you use to connect to the Internet.
To control which web servers collect this information, we may place tags on our webpages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies.
Third Party Web Analytics Services
We may use third party web analytics services on our Website such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use our Website. The information collected through these means (including IP address) is anonymized before being shared with these service providers, who use the information to evaluate use of the Website. You may deactivate the ability of these analytics services to analyze your browsing activities on the Website. If you would like to opt-out from the use of your information by Google Analytics, you may use Google’s Analytics opt-out browser add-on designed for this purpose.
Targeted Advertising
We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our Website and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our Website and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To not have your information shared with such parties, you may manage your cookie preferences here, or by going to our "Do Not Sell My Personal Information" web page.
We may use the information collected through automated means on our Website for market research, data analytics and system administration purposes, such as to determine whether you have visited us before or are new to the Website, to tailor ads displayed to you on our Website and elsewhere and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We also may use the information in other ways for which notice is provided at or before the time of collection.
We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms. “Do-not-track” is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on “do-not-track, visit settings.
We do not rent lists or sell or otherwise disclose information we collect about you, except as described here. We may share your information with:
Our affiliated legal entities
Third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders and provide web hosting, advertising and marketing services.
In addition, and notwithstanding any other provision herein, we may retain and disclose information about you (a) if we are required to do so by law or legal process; (b) to law enforcement authorities or other government officials; or (c) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We also reserve the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets, including in connection with a merger, acquisition, reorganization, liquidation, change in control or other sale by or of us or any affiliated entity (in each case whether in whole or in part). Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with this Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.
We offer you certain choices in connection with the information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, please contact us in the manner specified below.
Email Opt-Out
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below.
Social Networking Application Opt-Out
To remove or delete our social media applications from your social networking account, follow the instructions from the particular social network.
Access and correct your information
You have the right to request access to, or corrections of, any personal information which we hold about you. We will respond to all access or corrections requests promptly, and in accordance with applicable laws. If you would like to make an access or correction request, you should submit your request using our contact details in Section 19 of this Policy below.
Our Website is not directed to children under the age of sixteen and we do not knowingly collect information from children under the age of sixteen on our Website. If we become aware that we have inadvertently received information from a visitor under the age of sixteen on our Website, we will delete the information from our records.
The Hanol MENA is based in UAE and operates an international retail and online business. As a result, your information may be transferred to, stored at or processed in other countries, which may not have equivalent privacy or data protection laws. However, regardless of where your information is transferred, we will protect it in accordance with this Policy and applicable law.
We use physical, technical, organizational and administrative safeguards to help protect your information from unauthorized access or loss. For example, we use technology like encryption to protect sensitive information (such as your name and address) during transmission. However, no security system is perfect, and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us. We will retain your information for as long as the information is needed for the purposes listed herein and for any additional period that may be required or permitted by law.
Users may be able to submit reviews, content and other information and materials that users have created through our Website and through third party social media platforms. THE HANOL MENA MAY REMOVE OR MODERATE ANY USER CONTENT CREATED THROUGH OUR WEBSITE OR ANY THIRD PARTY SOCIAL MEDIA PLATFORMS AT ITS SOLE DISCRETION. ANY OPINIONS EXPRESSED IN ANY SUCH USER SUBMITTED CONTENT ARE SOLELY THOSE OF THE USERS THAT SUBMITTED THE CONTENT AND DO NOT NECESSARILY REFLECT THE OPINIONS, POLICY OR POSITION OF DECIEM. YOU ASSUME ALL RISKS ASSOCIATED WITH SUCH CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY THIRD PARTY’S RELIANCE ON ITS QUALITY, ACCURACY, OR RELIABILITY, OR ANY DISCLOSURE OF INFORMATION IN YOUR USER CONTENT THAT MAKES YOU OR OTHERS PERSONALLY IDENTIFIABLE. YOU HEREBY AGREE THAT THE HANOL MENA HAS NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY SUCH ACTIVITIES. YOU ALSO AGREE AND UNDERSTAND THAT YOUR USER CONTENT IS NOT SPONSORED OR ENDORSED BY THE HANOL MENA, AND YOU WILL NOT IMPLY THAT YOUR USER CONTENT IS IN ANY WAY SPONSORED OR ENDORSED BY THE HANOL MENA.
Our Website may contain links to other third-party websites. These other websites may have their own privacy policies and terms and conditions that are not governed by this Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this Website to other websites, or references to products, services or publications other than those of The Hanol MENA, do not imply the endorsement or approval of such websites, products, services or publications by The Hanol MENA.
This Policy may be updated periodically and without prior notice to you to reflect changes in our information practices. Any changes to this Policy will be posted to this page so you are always aware of the information we collect and how we use it. Accordingly, please refer back to this page frequently as the Policy may change.
To contact us in relation to information you have provided to us, to send us general enquiries, to contact us in relation to this Policy and how The Hanol MENA processes your personal information, or if you have any questions on any privacy issues concerning The Hanol MENA, you may contact us via our Website or postal mail as follows:
Website Online Form:
Under “Find Us”
Complete online form
Post:
INDOMARU MENA (THE HANOL) Prime Business Center 12B05
Jumeirah Village Circle, Dubai
United Arab Emirates
Attention: Data Protection Officer
Contact Number:
+971-(0)4-514-8392
You may also contact us using the details above if you believe we have not complied with this Policy or have breached our privacy obligations under applicable law. Please provide as much detail as possible, so that we can fully investigate your complaint. We will treat all complaints seriously and will endeavor to respond to you as soon as possible.
If we need, or are required, to contact you concerning any event that involves your information we may do so by telephone or email.