Frequently asked questions
Our Customer Happiness team is based out of our Dubai, UAE head office with partial support available. The team’s hours of service are Monday to Friday from 8:30 AM to 5:30 PM GST (excluding holidays). We have limited support available on the weekends.
To reach our team, please visit our contact page to submit your inquiry or give us a call.
Our team is working very hard but we are experiencing very rapid growth at this time. While we are expanding our resources, our aim is to respond to all inquiries within 48 hours. Please note that our response times may vary during peak periods such as after product launches or promotions.
For better security, we are unable to process any orders and/or accept payments over the phone. Our Customer Happiness team will gladly walk you through the process if you need any help placing your order online. To reach our team, please visit our contact page to submit your inquiry or give us a call.
